Return Policy & Other Troubleshooting
Genius Design allows you to change your mind and return an item without a reason. The parameters of this policy are as follows:
- You have 10 working days to notify Genius Design of your return.
- The article must be in perfect condition.
- The costs of return are at your expense. Please note that the item will not be returned to Genius Design’s office, but rather to the supplier who manufactured the product.
- If you are in this situation, please contact Genius Design at firstname.lastname@example.org or (438) 397-5481, with a copy of your invoice. A customer service representative will help you resolve this issue.
It is extremely rare but things can happen. If the order you placed is abnormally late, please contact Genius Design as soon as possible:
email@example.com or (438) 397-5481, with a copy of your invoice. We’ll do the search for you, come back with answers
- Keep the packing box and other packaging in a safe place.
- Take pictures of the damage, including the item but also the packaging.
- Contact Genius Design as soon as possible: firstname.lastname@example.org or (438) 397-5481, with a copy of your invoice. We must, on a case by case basis, assess the nature of the breakage, the repair options, and therefore a personalized solution will be proposed accordingly, always with the aim of satisfying you at 100%.
Payment & Shipping
- Without having to open a PayPal account, use one of the following credit cards to make the payment (Visa, MasterCard, American Express).
- Create a PayPal account, then use one of the following credit cards to make the payment (Visa, MasterCard, American Express) or make a funds transfer from your bank account.
- Connect to an existing PayPal account.
The delivery address in your order will determine whether Genius Design will charge you sales taxes and if so, for what amount.
1) If the shipping address is in Canada, taxes will be applied to the total amount of the invoice, according to the following provincial parameters:
- Alberta: GST (5%)
- British Columbia: GST (5%) + PST (7%)
- Manitoba: GST (5%) + PST (8%)
- New Brunswick: HST (15%)
- Newfoundland and Labrador: HST (15%)
- Northwest Territories: GST (5%)
- Nova Scotia: HST (15%)
- Nunavut: GST (5%)
- Ontario: HST (13%)
- Prince Edward Island: HST (15%).
- Québec: GST (5%) + QST (9,975%)
- Saskatchewan: GST (5%) + PST (5%)
- Yukon: GST (5%)
2) If the delivery address is outside of Canada, Genius Design does not collect any sales tax.
Orders can only be placed via our website. Here are the main steps involved in our online ordering process:
- Browse our selection of items and add desired items to your shopping cart.
- When you have finished adding items to your cart, click on ‘’Checkout’’.
- During the checkout process, you will be prompted to provide personal, delivery, and billing details.
- Review your final order, including items ordered, quantities and prices, as well as shipping fees and applicable taxes, if any.
- If the information you have entered is correct, submit your order by clicking on ‘’Proceed to PayPal’’.
- Once your payment has been successfully processed, you will receive an e-mail confirming your purchase.