Return Policy & Other Troubleshooting

Genius Design allows you to change your mind and return an item without a reason. The parameters of this policy are as follows:

  • You have 10 working days to notify Genius Design of your return.
  • The article must be in perfect condition.
  • The costs of return are at your expense. Please note that the item will not be returned to Genius Design’s office, but rather to the supplier who manufactured the product.
  • If you are in this situation, please contact Genius Design at or (438) 397-5481, with a copy of your invoice. A customer service representative will help you resolve this issue.

It is extremely rare but things can happen. If the order you placed is abnormally late, please contact Genius Design as soon as possible: or (438) 397-5481, with a copy of your invoice. We’ll do the search for you, come back with answers

  • Keep the packing box and other packaging in a safe place.
  • Take pictures of the damage, including the item but also the packaging.
  • Contact Genius Design as soon as possible: or (438) 397-5481, with a copy of your invoice. We must, on a case by case basis, assess the nature of the breakage, the repair options, and therefore a personalized solution will be proposed accordingly, always with the aim of satisfying you at 100%.

Payment & Shipping

When you’re ready to check out, you are directed to the PayPal protected site. The following three options are available:
  1. Without having to open a PayPal account, use one of the following credit cards to make the payment (Visa, MasterCard, American Express).
  2. Create a PayPal account, then use one of the following credit cards to make the payment (Visa, MasterCard, American Express) or make a funds transfer from your bank account.
  3. Connect to an existing PayPal account.
Please note that you will have to choose your payment method at the checkout.
We use all possible technological means to protect your personal data. Our servers do not require any confidential information.
Only your email address needs to be added in order to receive our news bulletins, with your formal consent. The Unsubscribe option is still available at the end of our emails.
To improve our platform, we may use browsing data and purchasing habits to compile statistics on usage of our site. This data will be accessed on an aggregated basis (without identifying a particular user) and only by and for the Genius Design team. It will never be shared with a third party or resold to another company for selling or solicitation purposes.
Genius Design is a Canadian company and all its products are tagged in Canadian dollars. This is an important information to consider when you do price comparisons with US brands, as the gap can be quite big! For instance, a price marked USD100 will be compared to around CAD122.

The delivery address in your order will determine whether Genius Design will charge you sales taxes and if so, for what amount.

1) If the shipping address is in Canada, taxes will be applied to the total amount of the invoice, according to the following provincial parameters:

  • Alberta: GST (5%)
  • British Columbia: GST (5%) + PST (7%)
  • Manitoba: GST (5%) + PST (8%)
  • New Brunswick: HST (15%)
  • Newfoundland and Labrador: HST (15%)
  • Northwest Territories: GST (5%)
  • Nova Scotia: HST (15%)
  • Nunavut: GST (5%)
  • Ontario: HST (13%)
  • Prince Edward Island: HST (15%).
  • Québec: GST (5%) + QST (9,975%)
  • Saskatchewan: GST (5%) + PST (5%)
  • Yukon: GST (5%)

2) If the delivery address is outside of Canada, Genius Design does not collect any sales tax.

Orders can only be placed via our website. Here are the main steps involved in our online ordering process:

  • Browse our selection of items and add desired items to your shopping cart.
  • When you have finished adding items to your cart, click on ‘’Checkout’’.
  • During the checkout process, you will be prompted to provide personal, delivery, and billing details.
  • Review your final order, including items ordered, quantities and prices, as well as shipping fees and applicable taxes, if any.
  • If the information you have entered is correct, submit your order by clicking on ‘’Proceed to PayPal’’.
  • Once your payment has been successfully processed, you will receive an e-mail confirming your purchase.